What's new with Emma?


What's new with Emma 

May 2021 product updates


Now more than ever, creating a sense of urgency is important to ensure subscribers follow through on your call to action. Our new LiveTimer feature, now available inside the Emma builder, makes it clear to your contacts that they need to act quickly by visually demonstrating that sense of urgency. 

LiveTimer is now available for all Plus and HQ customers.

LiveTimer is simple to use, super fast, and doesn’t require any coding on your part. All you have to do is hop into the drag-and-drop email builder, add the content block, and ta-da! Take a look below. 

LiveTimer Image
LiveTimer can play an important part in helping drive urgency, but it is possible to overuse such resources. So we've created some best practices that offer some guidance on how LiveTimer can be used as an impactful part of your email marketing strategy and why you should use it sparingly

                                                      [Learn the best practices]

Monthly Insights Report

Understanding how your campaigns are performing is key to a successful marketing strategy. Our new Monthly Insights Report will help you determine if your campaigns are achieving their goals and which ones are performing the best. The Monthly Insights Report measures campaign progress and success month by month, allowing just enough time for the campaign to show real results, successful or not. From there, your report will provide the details you need to build your next great campaign.  

All you have to do is opt-in to the monthly insights report to start receiving a monthly summary of your insights stats. The report will go out at the beginning of each month and will highlight the following analytics: 

  • Open rate
  • Click to open rate
  • Click rate
  • Campaigns sent
  • Audience growth
  • Highest performing mailing

The Monthly Insights Report is our way of taking care of some of the heavy lifting that comes with analyzing the success of your hard work. Let us help you formulate a more robust and successful marketing strategy with this insightful resource. 
Learn more about Insights 

Opt-in Instructions:

You can opt-in directly inside Emma, just follow the steps below:

  1. Login to Emma 
  2. Go to the insights Tab 
  3. Click on the toggle switch next to Engagement Overview (see below)
  4. Voila! Start receiving your monthly emails!

Insights Report


User Details Page Updates

We know that your time is valuable and the ability to locate things quickly is necessary in order to build your campaigns quickly. Our update to the details page allows you to find what you are looking for more efficiently by loading your user list more quickly, helping you locate users, and to easily update a user’s subaccount access. 
We have improved the Users list to allow for pagination and updated the interface which will cut down on the time you need to spend administering your users. Some other updated functions include: 

  • Faster load time when accessing the Users list 
  • Updates to ensure the user details page loads correctly for all user types 
  • Updated look and feel of the User Details page that includes:
  • Tabbed design to better align with accessibility goals
  • The ability to edit first and last name

For HQ Users, we’ve added alphabetical sort order and a search bar when updating a user’s subaccount access 

April 2021 Product Updates

Accessibility and usability updates in Emma


Here at Emma, we strive every day to create a great experience for all of our customers. We’re passionate about building an email marketing platform that every marketer can use, read, and understand, regardless of whether they have a visual impairment or disability. That said, we’re very excited to roll out accessibility and design improvements to the Home Page to improve usability and everyone’s experience in Emma which includes:

  • Keyboard navigation
  • Screen reader support
  • ADA-compliant font sizes and contrast 

You’ll also see visual updates for the Marketing Calendar, Recent Mailing cards, performance metrics, and account activity. Starting with the Home Page, these accessibility updates are only the beginning, so stay tuned for more!

Learn more


Faster load times in Emma HQ 

We’ve put a lot of focus on making everyday actions in Emma HQ faster, like adding pagination to user lists. Instead of displaying all the users on one page (which takes time to build), we’ve added pagination to organize your users into pages, so it not only loads faster, but the navigation buttons make it easy to find exactly who you’re looking for. 

March 2021 product updates

Automate your data imports through SFTP 

If you have multiple systems housing customer data, you know how difficult it can be to keep your contact information in sync. Manually importing your contact files requires extra time and increases the risk of error. Now you can take control of your SFTP sync and manage how Emma keeps your contacts up to date, regardless of your source system. 

Instead of waiting for a technician to make changes, this update allows you to manage your data sync settings directly inside your Connect dashboard.

Once you set up Connect SFTP through our step-by-step wizard guide, you can control your data syncs directly from within Emma by setting a specific syncing time each day, or by clicking on the “Sync Now” button whenever you’re in the app.

This paid service is available to our Plus & HQ customers. Contact our professional services team to find out more.

So why SFTP? 

Simply put SFTP is a tool that allows you to securely transfer data between organizations. It can increase the speed and efficiency of business processes by allowing you to transfer large files in one go (all of your contacts, for example). 

It also reduces the risk of data exchanges through encryption, data integrity/authenticity checks, and host authentication. That means you can securely update your contacts inside Emma, regardless of your internal system (and do so automatically), saving precious time on manual updates.

Learn more 

Template search bar

We have added a new search bar on the template gallery page making your email building process that much easier. We hope the search bar gives you a bit more time back in your day!

Are you interested in learning more about what Emma can do for you? Ping an expert today to create an individualized plan.

October 2020

Redesigned Template Gallery

Email templates are one of the most valuable tools an email marketer can have. By having a go-to design for each type of email you send, you reduce the time spent building your campaign while also keeping your emails consistent and on-brand. And with Emma's upcoming template gallery redesign, you'll further reduce the steps needed to get your next campaign out the door.

Emma's new template gallery offers an intuitive experience when you get started on your next campaign. Its clean, refreshed look offers a more straightforward process in choosing and creating an email. Take a look: 

1. You'll start a new campaign as you have before, either from the main dashboard or Campaigns tab.

2) After naming your campaign, you will be taken to the new template gallery to choose your starting design. You can start from a previously-sent campaign, choose one of your templates, or browse our designed template gallery.


If you would rather start from scratch or code your own email, simply select the "start from scratch" button in the top right of the page.

3. Once your email looks the way you want it to, you're ready to send! 

The updates to our template gallery pave the way for our new email editor, which will showcase a modern, efficient email building experience. Stay tuned for upcoming announcements about the editor, but for now, get acquainted with the new template gallery!

Navigation Redesign

At Emma, our product teams have a continued focus on making our platform as accessible as possible. To better align with accessibility standards, Emma's main Dashboard page has been refreshed to allow for better navigation, while also updating its color and contrast, keyboard navigation, and other changes to accessibility devices. 

As an HQ admin or manager, you'll notice we’ve moved some menu items around, making it easier for you and your subaccounts to find what you need. For Pro and Plus users, the main menu section should look familiar. The navigation will remain the same, but the layout will have a new look. For all account types, the ‘Help’ link, all of your settings, and administrative tools have been consolidated into the menu in the top right corner.

Preview of the HQ page:



Preview of the Pro & Plus page:





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